Customer Support Outsourcing
Increase customer satisfaction with 24x7 customer service
Doing more with less is part of today’s business environment. That means finding better ways to provide customer support services faster, more cost effectively, and doing it in a way that doesn’t lower service quality.
OSF offers exceptional backgrounds in technology and processes, coupled with a highly trained, multi-lingual staff. And because our outsourcing services are “follow the sun” we can stay in touch with you around the clock. Our scalable customer support outsourcing services help you focus on your core business, not the internal workings of your operation.
From Tier 1 troubleshooting to Tier II and III technical support, we deliver fully integrated services that are tailored to meet your specific needs. Whether you need support for your front-office activities or back-office processes, we provide the experience and expertise that deliver results. These solutions focus on:
- Business Processes - Our strategic consulting services help you streamline business operations while optimizing your applications and processes to increase efficiency and improve long-term profitability. We work with you to understand your business needs, rationalize your business processes, and determine the right mix of services that will lead to improved service quality and reduced costs.
- Software Product Support for European Languages - Combining IT expertise with strong business knowledge, OSF Global Services offers a global delivery model that spans multiple industries and includes customer support in 25 European languages.
- Content Management - We deliver innovative standalone and integrated content management solutions that help you turn content into your strongest asset.
And since we are an ISO 9001:2008 certified company, you can rest easy knowing that we adhere to stringent industry standards that ensure our processes deliver the quality you demand.
Contact us directly to speak with a customer support outsourcing specialist.