Call Centers

The call center-dedicated solutions and services from OSF Global Services provide the necessary tools to improve overall customer experience while maximizing productivity and efficiency for every call center.

Discover better contact center software and services that offer the flexibility and usability required to improve overall customer experience for increased revenue and optimized processes bottom line.

Your benefits from using our call center solutions:

• Quick ramp-up time;
• 24/7 support/SLA (Service Level Agreement);
• Cost effectiveness;
• Proven abilities & talent - certified resources in technologies we use;
• Reduced client turnover;
• Efficient communication & total transparency.

Call center services, solutions and tools we offer...

• IT Support Outsourcing
  

  It is vital that call centers use quality cost-effective support services to assist their staff, customers, agents, partners, and consultants. Many organizations do not have the management, personnel, facilities, or capital resources to provide internal IT support services properly. Therefore, offering value-added technical support can fast become a business nightmare. Read more on the outsourced IT support services we offer for call centers by visiting our BPO section.

• Software Development & Application Testing
  

  A call center software solution needs intelligent functionality on demand. The software developed by OSF Global Services provides the necessary information that improves overall customer experience while maximizing productivity and efficiency.  Choose call center software solutions that offer the flexibility and usability required to improve overall customer experience. See more on our software development by clicking on our IT services section as well as our dedicated QA web page.

• Software Integration Services (Service Management, Workforce Management)
  

  Call centers that need high scalability and functionality, real-time business data, work group-oriented collaboration, content and knowledge management will need to integrate all their business applications. OSF Global Services offers integration services for all your call-center specific software needs. You may select from a variety of products we can integrate for you. Our technical teams have wide expertise on various software solutions. Benefit from a low turnaround time and value for money services and contact us to receive a customized offer.

• CRM Implementation and Optimization

  In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with the Sales Force Automation (SFA), are among the most common functionalities of a Customer Relationship Management (CRM) solution. Still, how do you know which vendor solutions suits your call center best? Our team of CRM experts develops a thorough analysis to determine which solution goes best with your business needs. We ensure integration from all the major vendors on the market.

• On-Demand CRM & ERP Development

  OSF Global Services has evolved solid solutions based on dialog and responsiveness to customer needs. We offers stable, scalable software solutions with a successful deployment based on support and flexibility of our stand-alone and custom integrated CRM and ERP Solutions for call centers as well as support and training services offered as part of our implementation. Our expert team will deploy a solution that enhances services and processes so you can achieve positive ROI in as short a time as possible.

• Business Process Automation (BPA) and Optimization

  We know the strategic contribution that business process automation can play in your call center. Often call centers get stuck with software that’s not meant for them. This may come cheap as an initial investment but is often very wasteful in terms of lost productivity and lack of specific business focus. “Out of the box “software simply does not always work in the real world where every business is as unique as the owner.  We believe every business is distinctive and each call center owner must have complete freedom when it comes to custom business automation suites and web based software at a price that does not break the bank.

Technologies

OSF Global Services is ISO 9001:2008 certified as well as a Microsoft Gold Certified Partner.  Read more on the technologies we use for developing and offering solutions and services to call centers.

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