OSF Global Services CEO will deliver keynote speech at the 5th Annual Call Center Summit in 2010

OSF Global Services will take part in the 5th Annual Call Center Summit on January 26-29, 2010, at Gaylord Palms Hotel & Convention Center, Orlando, FL. The target audience of the event are Operations executives, Customer Service executives, Business Analysts,  Employee Development and Training directors, and Sales/ Marketing professionals working in contact centers.

The Summit will provide contact center professionals with strategies for retaining customers, leveraging technology, improving agent productivity, cutting costs, and linking each result to the company bottom line.

Gerard Szatvanyi, President & CEO OSF Global Services and Michael Phelan, Executive Director of Marketing PlumChoice, will hold a presentation of January 28, on the Next Generation Of Remote Technical Service.

Remote Technical Service has entered the next generation with customer needs increasing due to the more advanced and mobile technologies available. Customer support operations face a tough mission - to support new consumer technologies while securing and optimizing their support operations as consumer demand continually increases. Participants in the conference will find out how to:

• Control customer technical service costs
• Gain new sources of revenue
• Leverage Effective techniques to increase call center revenue
• Reduce out of scope calls
• Maximize security in servicing customers
• Optimize processes and staff in the face of new technologies
• Support multiple OS & different devices