OSF Global Services Inc. provides a free library of white papers covering various subjects in our area, where you can get relevant outsourcing information.
The voice of our expertise will ensure you find here the most useful information answering your business needs.
Choose from the following list the outsourcing white paper you wish to download:
!NEW: Six Simple Steps to Improve Service Quality and Reduce Costs
This paper discusses Service Delivery Best Practices, explains what Service Management is, and how a strong service delivery QA process can help you meet business needs and deliver real business value. Benefits from improved Service Management include greater IT staff efficiency, improved service delivery to the business, less risk, and lower costs.
How to choose the best CRM implementation partner for your call center
In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with the Sales Force Automation (SFA), are among the most common functionalities of a Customer Relationship Management (CRM) solution. Very often, the call center runs using an Automated Call Distribution (ACD) solution without integrating it with a CRM solution.
IT Outsourcing, the New "IT" for Start-ups
Outsourcing is by definition the greatest economic resource for startup companies. It’s basically designed to help them run their business to the fullest, especially in the beginning years, when profit is nowhere to be found and expenses are required.
Business Process Outsourcing (BPO) is a common practice these days: from front office to back office, HR to accounting, offshore to near shore.This white paper aims to give you some practical tips on what to ask and to expect in an outsourcing relationship, in terms of security
BPO, an Effective Answer to Financial Crisis
Who wins and who loses from the crisis? In addition, what are the ways in which a company can use BPO services to consolidate its position in this crisis-affected market? This white paper will provide you with answers to these questions.
IT Outsourcing Benefits for Healthcare Companies
Gartner analysts predict that by 2009, healthcare investments in ITwill increase by more than 50 percent, which could enable clinicians to reduce the level of preventable deaths by 50 percent by 2013.
Overcome Cultural Differences in the Outsourcing Process
According to recent studies from major Big 4 auditor, 69% of all outsourcing deals fail,completely or partially. The main reason for this is lack of cultural compatibility between the vendor and the client and poor relationship management.
The potential issues and risks you should be aware in the outsourcing process. For every redundancy that a smart outsourcing project eliminates and every dollar that it saves, there are also risks in managing operations from distance.
You would be surprised to find out that the final sum up can be almost 65% more than estimated. This is an estimated figure according to our calculations revealed in this white paper.
The Extensive Outsourcing Checklist
How to Select the Right Outsourcing Vendor. When it’s time to find an outsourcing provider, many companies just call up the old RFP file on the computer, change a few details and email it to the standard list of providers.
Steps to Select the Right Outsourcing Vendor
The process of selecting an outsourcing vendor implies a complex multistage process to evaluate not only what the provider can do, but also the way it’s done. If your project ends up in the wrong hands, it could endanger all your business plans.
Solutions for Staffing the IT Department
In solving the problems that appear in staffing the IT department of your company, there are two main questions you should answer: What is the right IT staffing model for your business? and Should I outsource the IT department?
IT Outsourcing Reasons for SMBs
Start-ups and small enterprises have specific needs that few outsourcers can address correctly. Affordable IT solutions that are easily to install and configure, service/support requirements and, most of all, integrated ready-to-use methodologies and tools.
Why you Should Outsource your Software Testing
Software testing is crucial, but it is certainly not the core activity of most organizations that need it. Outsourcing this process will allow a company to focus on it's core activities while software testing experts can handle the work proficiently.
