Service Management Solutions

   1. Out-of-the-box & ready made solutions

Many organizations use out-of-the-box customer service and support tools to efficiently determine and resolve customer issues. We have selected valuable solutions from our partners, to help you gain control of your service and support issues. All the solutions we bring are in compliance with worldwide regulations and have proven themselves highly beneficial for their users.

OSF Global Services has been implementing service management solutions very successfully for numerous clients. The value we bring is know-how in optimising IT-supported business processes. Moreover, we provide a full range of services for implementing and optimising service management processes.

We bring the following benefits for your organization:

• Simplify implementation of out-of-box Service Management solutions
• Actively track asset information for reallocation and contract negotiation
• Reduce incident resolution time with access to configuration details

   2. Custom Service Management Solutions

Your organization may have very different needs than other companies in your field, but for each of these needs we can develop a solution providing the right procedures and technologies.

Benefits for your organization:

• An integrated Service Management solution that can be used by your entire organisation
• Total control of all your IT and related business activities
• Better staff productivity and easy-to-manage processes, saving you time and money
• Fully scalable solution to keep you up-to-date with the changing needs of your business
• Instant access to knowledge
• Informed and satisfied customers

Our Service Management offer includes but is not limited to...:

• Work order & worforce field management
• Mobile service dispatch software
• Telephone maintenance services and monitoring service
• Dispatching and management of employees and work orders
• Customer service management integration
• Integration between remote support & ticketing
• Workforce field management scheduling & dispatching
• Call center monitoring management                   
• Work order software for dispatching service