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Consulting Services

Improve service levels, streamline operations and reduce costs

For many companies, particularly small- and medium-sized businesses (SMBs), doing more with less is how they have always operated. But just because you have fewer personnel to run your business doesn’t mean you can cut corners.

Our team of service experts can serve as an extension of your customer support and IT teams. We offer a unique blend of best practices, SLA-grade services and a mature delivery model that can help you succeed in today’s challenging economic environment. 

We have earned a track record as a trusted consulting services provider for SMBs around the world. As your services partner, we can help you:

  • Reduce support costs while maintaining the right level of personnel to meet your user needs
  • Simplify and streamline your business processes
  • Maximize your return on investment
  • Improve performance without disrupting internal operations or frustrating your customers
  • Save money by reducing the need to invest in new technology

We deliver a range of consulting services that include:

  • Business Process Consulting – Reduce the chance of operational disruptions by creating a strategy and plan for outsourcing your business processes.
  • Content Management – Turn your content into your strongest asset by better managing the lifecycle of your content across your organization. 
  • Customer Support Outsourcing – Increase customer loyalty while staying focused on your core business by outsourcing your customer service operations.
  • Service Management Consulting – Grow your business and sustain the highest levels of customer service by working with our experts to develop flexible, integrated call center and CRM solutions.
  • Software Product Support for European Languages – Deliver product support without increasing your staffing levels by taking advantage of cost-effective technical help desk, customer support and inbound call center services.

To discuss how we can tailor our consulting services to meet your specific requirements, contact us directly.