OSF Global Services
Customer Stories
B2B Portals
Revitalizing the niche of online B2B community
Implementing B2B initiatives requires significant investment of time and resources, stressing tight budgets and timeframes. Trading partnerships automation reduces B2B communication and long sales cycles, allowing for collaboration opportunities from the early product or service go-to-market stages. Community enrolment, participants need to find flexibility and options that suit their own business scale and framework.
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Tribu Virtual Entertainment Portal
Next generation of online technologies are transforming the online entertainment experience.
Call Center & Service Management
Integrated ERP/CRM solution for remote technical support leader
Our client, a provider of remote service and support to consumers, needed a coherent solution to help it meet the increasing demands of a fast growing business, while making the best possible use of its competitive edge through technology. Our job was to come up with a business automation and optimization solution that would keep the clients of PlumChoice happy, and help the company increase efficiency.
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Integrated NetSuite CRM to improve service management
Our client, a provider of online file backup service, needed a CRM solution to deliver better service management of subscription plans, integrated payment processes and accurate reporting. The OSF Global Services team helped with implementing NetSuite CRM for their business processes , and developed a unique Facebook-dedicated application to enable file access to customers via the social network.
Cloud Computing
Mambu helps financial services providers focus on their clients with cloud-based solution
For millions of low-income individuals around the world, microfinance institutions (MFIs) offer the financial services that can help them support their families and start and grow their small businesses. While these institutions provide traditional financial services such as small loans, they are often hampered by standard banking applications that do not match their unique business models. With the help of OSF Global Services, Mambu developed a cloud-based banking application that is helping MFIs support some of the neediest people on the planet.
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eSkill replaces aging infrastructure with flexible and affordable cloud solution
As small and medium-sized businesses (SMBs) grow, so too do their infrastructure needs. But with limited budgets and personnel, traditional solutions are oftentimes out of the reach of most SMBs. When eSkill Corporation, a leading provider of Web-based testing skills, found itself faced with this very dilemma, they turned to OSF Global Services to implement a scalable and affordable cloud-based solution.
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Agilewords and OSF collaborate to bring cloud solution to life
Collaboration is at the heart of everything Agilewords does. As a leading provider of document collaboration tools, Agilewords understands the importance of teamwork to getting a job done on time and on budget. So it’s not surprising that when they went looking for an IT provider to help them develop a stable, secure and scalable cloud-based solution, they chose to partner with OSF Global Services.
Custom & Web Application Development
Successful technological integration boosts visibility for online community
Our client, an online start-up based in New York, needed a solution for its online canine health & wellness information site – DoggedHealth. OSF Global Services managed to integrate successfully all the functionalities and design features with the technology behind this website, to make DoggedHealth a dynamic and representative online community for dog lovers.
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Applying new technologies to enhance usability for niche recruiting website
The client, an American startup running a recruitment website for ERP and SAP professionals, needed a flexible platform to streamline the recruiting process, by successfully connecting consultants with the companies who wanted their services. The solution we have designed turned the website into a success, by attracting a vast number of users, who can finalize the application and recruitment processes in a very flexible manner.
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Middleware/Data Management Solution to significantly streamline laboratory workflow
With a very rich history our Client built its place on the market on a company culture oriented toward customer satisfaction and the quality and reliability of their solutions. Our customer’s extensive client portfolio of large companies has driven the need for numerous interfaces for most laboratory information systems and instruments available on the market. The Middleware/Data Management software enables clinical labs to consolidate test information from various instrument systems and manage data in real- time.
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Breaking language barriers at all levels with leading online translation solution
Simple tasks like documenting off the web, communicating with partners in other cultures, writing documents to foreign correspondents, and other daily activities will not necessary allow for hiring a human translator in a practical cost and time effective manner. Translation is however necessary and online and instant translation software is increasingly gaining significance in breaking language barriers.
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On-Demand Application Improves Survey Capabilities for the Technology Services Industry Association
The Technology Services Industry Association (TSIA) is the leading professional association of the technology services industry. Its ranks include thousands of services executives, managers, and professionals from around the globe, representing the world’s leading enterprise and consumer technology companies, as well as scores of innovative small and midsize businesses across nine vertical industries.
Customer Relationship Manager (CRM)
CRM system helps Canadian political organization stay connected with its constituents
Governmental entities, non-governmental organizations (NGOs) and non-profits are all looking for ways to reach their constituents in an affordable and effective way that allows them to build closer, long-term relationships. A new customer relationship management (CRM) solution designed by OSF Global Services is helping a large political organization based in Canada stay better connected to its members than ever before.
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Integrated CRM solution helps CodeMyIMAGE create a more efficient order process
To run their businesses smoothly, companies depend on integrated systems and processes that span their entire operations. When CodeMyIMAGE, a web coding services company, found itself with disconnected workflows that were affecting client satisfaction, they looked to OSF Global Services to solve the problem.
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Integrated ERP/CRM solution for remote technical support leader
Our client, a provider of remote service and support to consumers, needed a coherent solution to help it meet the increasing demands of a fast growing business, while making the best possible use of its competitive edge through technology. Our job was to come up with a business automation and optimization solution that would keep the clients of PlumChoice happy, and help the company increase efficiency.
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Custom Sugar CRM solution to improve client management and grow sales
Our client, an IT services and software solutions provider, needed a CRM solution to organize presales activities, manage customer relationships more efficiently, and grow sales. The OSF Global Services team customized the Sugar CRM solution so that it can be used for each internal sub-project and serve our client’s specific requirements.
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Financial app integration with Salesforce for improved lead-to-cash process
A leading cloud computing management company needed to integrate their CRM and ERP platforms to increase employee productivity across the organization, enhance customer relationship management, and provide closed loop lead-to-cash management. OSF Global Services specialists implemented the IntacctMax solution for Salesforce CRM using streamline procedures, and successfully automated the internal lead-to-cash process.
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Automating CRM Processes for Digital Content Provider
To eliminate redundancies and increase efficiency, a digital content provider wanted to automate the process of connecting the opportunities data from its ordering platform with contact data stored in Salesforce and invoice data stored in Intacct. The Salesforce CRM application developed by OSF Global Services dramatically reduced the manual work by linking the opportunity-to-order and order-to-cash processes.
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Integrated NetSuite CRM to improve service management
Our client, a provider of online file backup service, needed a CRM solution to deliver better service management of subscription plans, integrated payment processes and accurate reporting. The OSF Global Services team helped with implementing NetSuite CRM for their business processes , and developed a unique Facebook-dedicated application to enable file access to customers via the social network.
Download the case study [PDF file]
Integrated NetSuite CRM solution to deliver faster quality customer support
Our client, a provider of remote services and support, needed a CRM solution to efficiently manage customer support activities for their business partner – a leader in fiber optics and provider of Telecom and Internet services. The OSF Global Services team played a strategic role in customizing and integrating the NetSuite CRM solution for customer support management.
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CRM solution helps eSkill improve customer loyalty and build its business
The ability to manage customer relationships is key to every company’s ongoing success. By understanding the buying patterns and behaviors of their customers, companies can more effectively market their products, cut costs and increase sales. For eSkill Corporation, a leading provider of Web-based testing skills, a customer relationship management (CRM) solution is helping the company build long-term relationships with its clients and turn leads into new customers.
Ecommerce
Innovative online gift card program for the consumer market
Gift cards have moved to the forefront of the consumer purchasing experience: approximately two thirds of consumers are actively buying gift cards, and they comprise consumers’ top holiday purchase. GiveBeauty was formed to make gift giving a more pleasant and realistic experience for everyone involved.
Enterprise Application Integration (EAI)
Integrated CRM solution helps CodeMyIMAGE create a more efficient order process
To run their businesses smoothly, companies depend on integrated systems and processes that span their entire operations. When CodeMyIMAGE, a web coding services company, found itself with disconnected workflows that were affecting client satisfaction, they looked to OSF Global Services to solve the problem.
Download the case study [PDF file]
Integrated ERP/CRM solution for remote technical support leader
Our client, a provider of remote service and support to consumers, needed a coherent solution to help it meet the increasing demands of a fast growing business, while making the best possible use of its competitive edge through technology. Our job was to come up with a business automation and optimization solution that would keep the clients of PlumChoice happy, and help the company increase efficiency.
Download the case study [PDF file]
Financial app integration with Salesforce for improved lead-to-cash process
A leading cloud computing management company needed to integrate their CRM and ERP platforms to increase employee productivity across the organization, enhance customer relationship management, and provide closed loop lead-to-cash management. OSF Global Services specialists implemented the IntacctMax solution for Salesforce CRM using streamline procedures, and successfully automated the internal lead-to-cash process.
Download the case study [PDF file]
Integrated NetSuite CRM to improve service management
Our client, a provider of online file backup service, needed a CRM solution to deliver better service management of subscription plans, integrated payment processes and accurate reporting. The OSF Global Services team helped with implementing NetSuite CRM for their business processes , and developed a unique Facebook-dedicated application to enable file access to customers via the social network.
Download the case study [PDF file]
Integrated NetSuite CRM solution to deliver faster quality customer support
Our client, a provider of remote services and support, needed a CRM solution to efficiently manage customer support activities for their business partner – a leader in fiber optics and provider of Telecom and Internet services. The OSF Global Services team played a strategic role in customizing and integrating the NetSuite CRM solution for customer support management.
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Middleware technology to enhance leading BPM solutions
Systems development efforts are time costly between numerous design iterations from business process modeling notations (BPMNs) to systems and process workflow design, extended implementation time of business process and use cases. As such, there is a critical need for a tool that saves time and reduces errors in automating and translating designs between different workflow and system design platforms.
Enterprise Ressource Planning (ERP)
Integrated ERP/CRM solution for remote technical support leader
Our client, a provider of remote service and support to consumers, needed a coherent solution to help it meet the increasing demands of a fast growing business, while making the best possible use of its competitive edge through technology. Our job was to come up with a business automation and optimization solution that would keep the clients of PlumChoice happy, and help the company increase efficiency.
Download the case study [PDF file]
On demand ERP system performs significant time and resources optimizations in press publishing industry
Press publishing house back office activities in distribution & logistics, financial and management departments is a challenging task when all tracking is not automated in an information system. Provisioning retail volumes on each publication, managing the distribution and logistics, accounting for the different fees and subscription plans in this sector is a time and resource consuming task.
Human Ressources (HR)
Leveraging technology as a competitive edge for emerging job applicants screening tools provider
Aiming to lead the market for corporate skills testing, eSkill needs to leverage its competitive advantage of client customization as the focus of its ongoing product development. To earn significant market share, eSkill products and services need to be optimized for small companies as well as Global 50 HR departments.
Mobile Applications
Remote field data collection allow for greater efficiency in the energy sector
The efficiency of work in the oil & gas sector relies on the accuracy of data the staff gathers on the field inspections and missions. Our customer’s data gathering relies on mobile infrastructure. The company needed an effective mobile solution for collecting information in the field through Pocket PCs for their database and also for easily identifying the geographic location based on interaction with the GPS system.
Online Start-ups
Successful technological integration boosts visibility for online community
Our client, an online start-up based in New York, needed a solution for its online canine health & wellness information site – DoggedHealth. OSF Global Services managed to integrate successfully all the functionalities and design features with the technology behind this website, to make DoggedHealth a dynamic and representative online community for dog lovers.
Download the case study [PDF file]
Flexible platform to support the development of a startup in the food industry
Our client, an American startup in the food industry, needed a solution to support the development of their diet & nutrition portal, in order to attract individual users and businesses in the food industry. Our job was to design a flexible platform capable to give food lovers an efficient means to interact and communicate online.
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Developing complex application for next-generation online service
Huge amounts of web content are coming up each day due to the social media revolution we’re all living. Therefore it becomes harder and harder for users to keep pace and still know what’s “hot” on the web in real time. What everybody else is watching? Thus the need for a service that would pinpoint for both information consumers and publishers what most users access at any given moment. LiveHIT is such a Web 2.0 service and OSF Global Services backed up the complex technology behind this brand new bold project.
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Web platform upgrade for business networking website
Our client, an online social network provider, needed a quick revamp of its technological platform, in order to focus more on its business goals and further improve its services. Our team had to revamp an already partially developed solution, that had to be further improved to match the quality standards and performance our client required. We came up with ‘best-of-breed’ technology solutions that now put Vator.TV on the track for becoming an industry benchmark for online business networks.