OSF Global Services

Six Simple Steps to Improve Service Quality and Reduce Costs [PDF File]

Do you have challenges with maintaining your SLA commitment? Does your customer support department get more complex as you adopt the very technologies, such as virtualization or SOA, that were supposed to simplify operations? The successful integration of Service Management solutions is the answer to these questions and many more.

Internationalizing Your Online Presence [PDF File]

When it comes to business, there are no borders. Money talks, and these days, it’s multilingual. If you haven’t yet expanded your ecommerce business internationally, now is the time to do so. Think of globalizing your brand as hedging against the economy … when your business goes international, your money isn’t all stacked in one economic basket. But when looking at the global landscape, the shifting sands and unfamiliar terrain can be intimidating if you don’t have the right tools and the right knowledge.

Responsive design and its role in your ecommerce website plan [PDF File]

Today, mobility is the way to go. The explosion of smartphones and tablets means that your current and potential customers are just as likely to be accessing your ecommerce website from their mobile devices as from a traditional desktop or laptop computer. Is your online store meeting this growing demand for mobile accessibility? Or is it time to revisit your ecommerce strategy to better support mobile users? In many cases, incorporating responsive design into your web development plans might be the answer because it eliminates the need for a traditional ecommerce website and a mobile website. Before you leap ahead though, it is important to determine when and if responsive design fits your ecommerce website plans and your customers’ browsing and buying habits.

Ecommerce Integration: Tips to try and traps to avoid for a successful integration journey [PDF File]

Your competition is not sitting still. And neither should you. The reality is that companies with first-generation ecommerce solutions built with myriad legacy and point product solutions – as well as those with no ecommerce presence at all – must implement a robust, fully integrated ecommerce presence to remain competitive. At the same time, your customers are increasingly reaching for smartphones and tablets to make their online purchases. Are you ready? Without a doubt, ecommerce integration can be complex. But with the right planning and execution, you can avoid many of the common issues and costly mistakes. Here are some tips and real life examples to get you moving confidently in the right direction.

Is it time to re-platform your ecommerce website? Insights and tips for a smooth and seamless journey [PDF File]

Technological advances and social networking continue to transform the online shopping experience. Meanwhile shoppers’ expectations are set by the best-of-breed ecommerce sites they frequently visit. That means your customers expect a visit to your webstore to be equally engaging, informative, responsive and personalized. At the same time, your ecommerce business faces mounting pressure to attract new customers, convert browsers into buyers, increase the size of each transaction and retain customer loyalty. Are you taking the necessary actions to thrive in this environment? Or are you barely keeping up?