Home / Privacy Statement

OSF Global Services Privacy and Security Policy

Last updated October 2012

This web site is owned and operated by OSF Global Services (“OSF”). Your privacy while visiting our site is of the utmost importance to us.  Because we gather certain types of information about our users, we believe it is important for you to understand the type of information we collect about you and how that information is used.

We recognize the need for appropriate safeguards and management of personal information (“Personal Information”) you provide to us. Therefore the following Privacy Policy sets forth the privacy principles OSF follows when you visit our web sites and submit Personal Information. This privacy statement covers the web sites www.osf-global.com, www.osf-global.com/fr/, www.osf-global.com/de/ (the "Corporate Sites"), our microsites: www.osf-commerce.com and www.crmintegrator.com, and our brand: www.codemyimage.com.

If you have questions or concerns regarding this policy, please contact us at integration-support@osf-global.com.

Collection and Use of Personal Information

OSF Global Services gathers two types of information about users:

  • Personal Information that users provide through optional, voluntary submissions, for example registration to attend a seminar or webinar; registration to download an integration product; requesting information about OSF or our services; requesting a complimentary evaluation; participation in an online survey; or through a job application.
  • Information that OSF gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers' needs and to help us better understand the demographics of our audience.

The information you provide is used solely by OSF Global Services.  We use this information to:

  • Assess the needs of your business to determine suitable products
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our web site and marketing efforts
  • Conduct research and analysis
  • Display content based upon your interests

OSF will only use Personal Information in ways that are compatible with the purposes for which it was collected or subsequently authorized by you. 

You have the option to opt-out of any secondary communications such as promotional communications by clicking on "unsubscribe" on the bottom of any OSF promotional email.

Consistent with international legislation, we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

Collection and Use of Personal Information for Product Downloads

When you register to download an OSF integration product (“plug-in”), we collect the following information in the product database:

  • API Key ID and, when necessary, the third party application ID
  • For service payment purposes, we store the following data: company name, contact person and email address

We will retain your Personal Information for as long as your account is active or as needed to provide you services or as reasonably necessary to comply with our legal obligations.

We do not collect credit card or other personal financial information. 

No extra data that is the property of the client is stored in the OSF plug-in application.  We do not collect, store, use or tamper with proprietary data that is owned by you and is otherwise exchanged between the devices using the plug-in application.

Information Sharing

We do not sell, rent, share or trade your Personal Information with any third party, except to (1) comply with applicable law or valid legal process, including court orders or subpoenas; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of OSF web sites; or (4) protect the personal safety of our users or the public.

Correcting and Updating Your Personal Information

To review and update the Personal Information you have submitted to OSF for the purpose of updating or deleting it, please contact us at integration-support@osf-global.com.

Cookies

Like many web sites, OSF uses automatic data collection tools, such as cookies and embedded web links. These tools collect certain standard information that your browser sends to our web site, such as your browser type and the address of the web site from which you arrived at our web site. They may also collect information about your Internet Protocol (IP) address and clickstream behavior (for example, the pages you view and the links you click). These tools help make your visit to our web site easier, more efficient and more valuable by providing you with a customized experience and recognizing you when you return.

The cookie itself does not contain Personal Information.  A cookie can't read data off your hard drive or read cookie files created by other sites.  Instead the cookie will enable us to relate your use of this site to information that you have specifically and knowingly provided to OSF Global Services. Standing alone, cookies do not personally identify you; they merely recognize your web browser. Unless you choose to identify yourself to OSF, either by responding to a promotional offer, registering to download a product, or filling out a web form (such as a “Contact Me”), you remain anonymous to the Company.

You can monitor our use of cookies on your computer by setting your web browser to inform you when cookies are set, or you can prevent the cookies from being set entirely. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.  If you disable the use of cookies on your computer, you may be unable to access certain services in our applications.

Usage tracking

To improve the content and format of our site, OSF uses industry standard web site tracking software to automatically capture user traffic patterns and technical information that is then stored in our servers' log files. This information may include, but is not limited to, user domain, the type of Internet browser used, which web pages were visited, and the amount of time spent on our site.

We do not correlate this information with data about individual users. We do break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

OSF sometimes tracks and catalogs the search terms users enter in our Search function, however this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users prefer based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better online experience for you.

Security

OSF follows industry standard physical and technical security measures, administrative controls and procedures to protect client data during transmission to us and to safeguard that Personal Information once we receive it. The Company hosts its web sites in a secure server environment that uses firewalls, intrusion detection systems, and other advanced technology to prevent unauthorized access or access from outside intruders.

OSF operates secure data networks protected by industry standard firewall and password protection systems. We use HTTPS connections to transfer data through our plug-in applications; and only authorized individuals have access to the information provided by our clients. 

Our security and privacy policies are reviewed and enhanced periodically. 

Links to Other Web Sites

OSF web sites may contain links to other third-party web sites ("Linked Sites") for your convenience and/or information. The Linked Sites are not under the control of OSF Global Services and not covered by this OSF Privacy Statement.  We do not endorse or make any representations about third-party web sites.  OSF is not responsible for the contents of any Linked Site and we are not responsible for the privacy practices of such other sites. We encourage you to review the privacy statements posted on the sites you visit.

Notification of Privacy Statement Changes

OSF Global Services reserves the right to change this Privacy Statement. OSF will provide notification of material changes to this Privacy Statement through the Company’s web sites at least thirty (30) business days prior to the change taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.

Your Privacy Choices

  • You may review and correct your personal information and preferences
  • You may opt-out of emails from us
  • You may submit requests to opt-out of phone and postal marketing

No Unlawful or Prohibited Use

You warrant to OSF Global Services that you will not use the Company’s web sites for any purpose that is unlawful or prohibited by these terms, conditions and notices. You may not use the Company’s web sites in any manner that could damage, disable, overburden or impair the web sites or interfere with any other party's use and enjoyment of the OSF Global Services’ web sites.

Trademarks

The names of companies and products mentioned within any web site owned and operated by OSF Global Services may be the trademarks of their respective owners.