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Call Center Integration

Improve your core contact center processes

Tightened budgets, reduced workforces and aging help desk and asset management systems. All of these can negatively affect your ability to capture and retain customers.

You need better ways to manage your call center technology to address your customers’ rising service demands – and improve customer retention.

Our call center integration services can help by giving you the power to align your daily operations management with your business priorities. Our call center solutions enable you to:

  • Increase customer loyalty by resolving issues on the first call and protecting customer data
  • Gain new sources of revenue by boosting cross-selling and up-selling opportunities
  • Control costs by deploying new techniques, streamlining processes and reducing out-of-scope calls 

We deliver offerings that address your customer service challenges by improving your core contact center processes. And since our service personnel have expertise on all the leading CRM systems, including MS Dynamics CRM, NetSuite, Salesforce and Sugar CRM, your solution takes advantage of the latest CRM capabilities. 

Our offerings are:

  • Service Management Consulting – Our service experts work with you to select the right call center and customer relationship management (CRM) integration software to match your business needs. We develop flexible CRM integration solutions that can grow with your business and help you sustain the highest levels of customer service.
  • Service Management Solutions – We help you implement out-of-the-box and customized call center automation solutions using best-of-breed call center technology and customer service software. And we leverage the latest call center software functionality, including outbound interactive voice response (IVR), computer telephony integration (VoIP), automated call distributor (ACD) and intelligent call routing.

To speak with a call center integration specialist, contact us directly.