Business Analyst

department / eCommerce

location / UNITED STATES

posted / June 19, 2019

Full time

OSF Global Services


  • »  Critically understanding clients' operations, processes and systems

    »  Responsible for the functional design of client solutions. This includes a lead role in project discovery and definition workshops, creating scope, documenting requirements and designs

    »  Collaborate with Project Managers, Solution Architects and customers to design and deploy robust ecommerce omni-channel solutions

    »  Provide business direction and guidance, development oversight, and support the successful delivery of projects

    »  Making sure that the solution recommended is commercial yet competitive

    »  Prioritize business features, and identify risks and potential solutions

    »  Creation of use cases, user stories and models that maps customer demands with platform and solutions

    »  Validate implementation versus requirements to make sure that customer needs match the solution

    »  Work closely with Sales team – participate in Discovery/Sales meetings, prepare estimates & proposals for getting new opportunities

    »  Contribute to on-going process and methodology improvements

  • »  Keep a constant positive connection with the client


  • »  Bachelor’s Degree with a major in IT/ Business

    »  2+ years direct work experience in an Business Analyst/Strategist role, including all aspects of process development and execution

    »  Good understanding of web concepts, SEO, UI/UX

    »  Experience in writing and maintaining functional documentation

    »   Experience in extracting information from designs and data models

  • »  Experience with ecommerce, web applications and high traffic websites is a plus

»  Experience with Cloud Based eCommerce Platforms will be a strong asset

Personal skills:

  • »  Enjoy working remotely from a home office

    »  Possess excellent communication skills in English

    »  Strong knowledge of Spanish is a plus

    »  Organized

    »  Willing to learn new things

    »  Excellent team player

    »  Resilient

  • »  Ability to work on priorities

About OSF Global

With headquarters in Quebec, Canada, and more than 30 locations across the world, we are a leading global commerce solutions company, with expertise in enterprise CRM, ecommerce, Salesforce Clouds, content management, ERP, cloud solutions and mobile applications. As a multi-cultural international team of over 800 employees, we are constantly driving change and innovation, delivering innovative solutions to enterprises and emerging businesses across B2B and B2C sectors since 2003.