“Our members required a simple, web-based application to easily participate in benchmark and adhoc surveys. The TSIA required an application that allowed us to standardize our data collection and analysis processes in order to provide our members with faster speed to insight. OSF Global Services understood our needs and built a user-friendly solution that met our objectives. We also appreciate their expertise and responsiveness to our application support and design requests.” – Greg Burnett, Senior Director of Operations, TSIA
The ClientThe Technology Services Industry Association (TSIA) is the leading professional association of the technology services industry. Its ranks include thousands of services executives, managers, and professionals from around the globe, representing the world’s leading enterprise and consumer technology companies, as well as scores of innovative small and midsize businesses across nine vertical industries.
The IdeaThroughout the year, TSIA regularly conducts surveys among its members in order to expand the understanding of the current technology services landscape. The association needed to optimize the entire process of generating and sending the surveys and, of course, simplify the task for its research team and for the companies that responded to the surveys.
The SolutionConsidering the TSIA’s requirements and business processes, OSF Global Services suggested and created an application with 2 different sections:
- Back End – TSIA’s research team can create surveys with multiple modules, sub-modules, and question types without the need for assistance or intervention from IT support staff. Furthermore, TSIA has the option to send surveys to many different types of respondents including corporate members, online community members, or the general public.
- Front End– Survey participants provide their responses through a simple web-based interface that allows them to save partially completed surveys and complete them at a later date, to print survey responses, and to view previously completed surveys.
TechnologiesC#,.Net Framework 2.0, MySQL.
The ResultsThe user-friendly application developed by OSF Global Services organizes and simplifies the surveying process for TSIA and for its member companies.
TechnologiesC#, Microsoft .NET Framework, MySQL
Application TypeCustom & Web Application Development
It has been a pleasure to work with the OSF team and I would definitely recommend and use them for future Salesforce projects.The reason we selected OSF to build our Salesforce integrated Customer Portal was because of their attention to detail, and the level of detail in the proposal we received in response to our RFP. The SOW proposal was very detailed and gave us a full picture of what was required to do the work, the resources needed, the level of our involvement, and a detailed overview of the timeline.The work was executed as planned, completed on schedule, and the end product is what we specced, plus improvements. We are completely happy with the portal. It will definitely be a value added component for our customer facing support interactions.
Wenden Baldwin / Customer Support Head of Oblong industries, Inc